WHEN WE ARE CLOSED Dealing With An Emergency Call 999 in an emergency. A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention. For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency. In a medical emergency you can access urgent paramedical help by calling 999 (or 911) About NHS 111 NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergency, you should call 999. Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best. The NHS 111 service is available 24 hours a day, 365 days a year. For deaf people or those hard of hearing, a telephone sevice is available on Tel: 0845 606 4647. If English is not your preferred language, you can choose to use a confidential translation service. Urgent Care Centre. (Formally Walk-IN Centre) URGENT CARE CENTRE is located at Russells Hall Hospital. The urgent care centre can be accessed via the Russells Hall Hospital emergency department No appointment is necessary. The nearest Casualty Departments can be found at the following hospitals: Russell Hall Hospital Dudley West Midlands DY1 2HQ Tel: 01384 456111 Sandwell General Hospital Lyndon West Bromwich West Midlands B71 4HJ Tel: 0121 553 1831 University Hospital Birmingham Queen Elizabeth 21 Mindelsohn Way Edgbaston Birmingham B15 2WB Tel: 0121 472 1311 Please avoid attendance at a Hospital Accident and Emergency department unless absolutely necessary. If you are experiencing chest pain – dial 999 immediately for an ambulance.