Dealing With An Emergency

Call 999 in an emergency. 


A medical emergency is a situation in which the health of a person is at high risk of deteriorating rapidly without immediate medical attention.

For example, chest pains, increasing difficulty in breathing, impaired consciousness and any of the signs of a stroke (facial weakness, inability to lift a limb or slurred speech) constitute an emergency.

In a medical emergency you can access urgent paramedical help by calling 999 (or 911)


About NHS 111

NHS 111 is a new NHS telephone number to call when you need medical help fast, but if it is a life threatening emergencyyou should call 999. NHS 111 is replacing the NHS Direct 0845 46 47 service. 

Calling NHS 111 will get you through to a team of trained advisers, who are supported by experienced nurses/paramedics. They will ask you questions to assess your symptoms and give you the health care advice you need or direct you to a local service that can help you best.

The NHS 111 service is available 24 hours a day, 365 days a year.


Urgent Care Centre. (Formally Walk-IN Centre)

URGENT CARE CENTRE is located at Russells Hall Hospital. The urgent care centre can be accessed via the Russells Hall Hospital emergency department No appointment is necessary.

The nearest Casualty Departments can be found at the following hospitals:

Russell Hall Hospital
West Midlands
Tel: 01384 456111

Sandwell General Hospital
West Bromwich
West Midlands
B71 4HJ
Tel: 0121 553 1831

University Hospital Birmingham Queen Elizabeth
21 Mindelsohn Way
B15 2WB
Tel: 0121 472 1311

Please avoid attendance at a Hospital Accident and Emergency department unless absolutely necessary.  If you are experiencing chest pain – dial 999 immediately for an ambulance.